Effective Date: 9/4/2025
Elevate Baseball Academy ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our training services, or make purchases in our online store.
1. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Mailing address
- Information about your child's baseball/softball experience and goals
- Payment information (processed securely through Shopify and other third-party payment processors)
- Shipping and billing addresses for online orders
- Order history and purchase preferences
- Communication preferences
Automatically Collected Information
- IP address and browser information
- Website usage patterns and pages visited
- Device information and operating system
- Cookies and similar tracking technologies
2. How We Collect Information
Contact Forms
When you fill out contact forms on our website, we collect the information you provide, including your name, email address, phone number, and any messages or inquiries you submit.
Calendly Integration
We use Calendly for appointment scheduling. When you book a lesson or consultation through our Calendly integration, Calendly collects and shares with us:
- Your name and email address
- Phone number (if provided)
- Appointment preferences and selected time slots
- Any additional information you provide in booking forms
Please review Calendly's Privacy Policy for more information about how they handle your data.
E-commerce Store (Shopify)
Our online store is powered by Shopify. When you make a purchase, Shopify collects and processes:
- Order information and purchase history
- Payment details (securely processed, not stored by us)
- Shipping and billing addresses
- Product preferences and browsing behavior
Please review Shopify's Privacy Policy for more information about how they handle your data.
Website Analytics (Google Analytics)
We use Google Analytics to understand how visitors interact with our website and online store. Google Analytics collects:
- Page views and user interactions
- Demographics and interests (when available)
- Traffic sources and referral information
- E-commerce data (purchases, products viewed)
Please review Google's Privacy Policy for more information.
3. How We Use Your Information
We use your information to:
- Provide and deliver our coaching services
- Schedule and manage appointments
- Process and fulfill online orders from our store
- Handle shipping, returns, and customer service
- Communicate with you about our services, orders, and respond to inquiries
- Process payments for lessons, packages, and merchandise
- Send updates about schedules, events, new products, or important announcements
- Improve our website, services, and product offerings
- Analyze website and store performance
- Prevent fraud and ensure transaction security
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers (like Calendly, Shopify, Google Analytics, payment processors, shipping companies) who help us operate our business and online store
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with advance notice to you)
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access the personal information we have about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of marketing communications
- Request information about how we use your data
To exercise these rights, please contact us at info@elevatebba.com.
7. Cookies and Tracking Technologies
Our website and online store use cookies and similar tracking technologies to:
- Remember your shopping cart contents
- Keep you logged into your account
- Analyze website performance and user behavior
- Provide personalized experiences
- Enable social media features
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our online store.
8. Children's Privacy
Our services are designed for children with parental involvement. We do not knowingly collect personal information directly from children under 13 without parental consent. Parents or guardians are responsible for providing information on behalf of their children.
9. Data Retention
We retain your personal information for different periods depending on the type:
- Account Information: As long as your account is active
- Order Information: 7 years for tax and legal compliance
- Marketing Data: Until you unsubscribe or request deletion
- Analytics Data: 26 months (Google Analytics default)
- Support Communications: 3 years after resolution
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website with a new effective date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: